Grievances and Complaints: Ensuring Hospital Compliance with the CMS CoPs, Joint Commission, DNV Standards and OCR (T6031) Sue Dill Calloway, President Patient Safety and Healthcare Education & Consulting The price for this webinar is $295 per phone line. Our speaker will discuss the federal law that is now in effect for hospitals and enforced by the Office of Civil Rights (OCR) requirements under Section 1557 of the Affordable Care Act (ACA). Hospitals must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law. There should be a process in place to resolve any grievance prohibited by Section 1557 and this information should be visibly posted in the hospital. The speaker will also review the Joint Commission (TJC) standards on complaints; the DNV Healthcare procedures on grievances; and how these crosswalk to the CMS grievance interpretive guidelines. Staff should be aware and follow the hospital grievance and complaint policy. There will also be a review of medical records documentation. Continuing Education Georgia Hospital Association is an approved provider of continuing nursing education by the Alabama State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Approved for 2.0 Contact Hours The Georgia Hospital Association Research & Education Foundation is accredited by the Medical Association of Georgia to provide continuing medical education for physicians. The Georgia Hospital Association Research & Education Foundation designates this live activity for a maximum of 2.0 AMA PRA Category1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. If you are registering from an out-of-state hospital association, please contact Bess Zappa at 770-249-4542.