Designing Excellent Patient Experiences Through Communication (Webinar T7022) Thu, Mar 26, 2020 2:00 PM - 3:00 PM Target Audience:
‐ CNO, VP of Nursing, Directors, Managers, Supervisors, Nursing Staff (All Nursing Levels)
‐ CEO, CHRO, COO
‐ Chief Medical Officers, Physician Leaders, GME Program Leaders
‐ Facility leadership and staff who engage with nurse leaders to better understand the environment in which they work

Speaker:
Kathleen Lynam
Executive Coach & Senior Advisor
Healthcare Experience Foundation

SPECIAL MEMBER PRICING The fee is $95 for one connection with unlimited participants. For each additional line/connection there will be an additional charge

Course Curriculum:
As healthcare professionals, we have the unique opportunity to play it safe or make it safe in our communication with patients and their loved ones. This highly interactive webinar will not only build self-awareness, but also team awareness to design excellent experience through communication. We will focus on identifying your authentic communication style and listening skills based on how patients form their memories and perceptions of the healthcare experience.

Continuing Education Credits:
Georgia Hospital Association is an approved provider of continuing nursing education by the Alabama State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Approved for 1 Contact Hour.
The Georgia Hospital Association is an approved provider of nursing home administrator credits by the Georgia Board of Nursing Home Administrators. Approved for 1 contact hours in professional development / integrity.

If you are registering for an out-of-state hospital association, please contact the education department at education@gha.org, or 770-249-4542.