This session is complimentary for all GHA members.The fee is $295 for non-members.SpeakerLaura A. Dixon, BS, JD, RN, CPHRMCourse CurriculumThis program will cover the Centers for Medicare & Medicaid Services (CMS) requirements on grievance regulations. The CMS grievance requirements have been a frequent source of deficiency citations. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation (CoPs) manual. Although there is no similar section for Critical Access Hospitals (CAH), and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights to include any grievance or complaint. The speaker will review a federal law that is enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. Hospitals must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law, including discrimination. Continuing Education Credits This webinar will also discuss the Joint Commission (TJC) standards on complaints and the DNV Healthcare standards on grievances, indicating that their standards cross walk to the CMS grievance interpretive guidelines. Hospital staff should be aware of and follow the hospital grievance and complaint policy, which should be approved by the board.Continuing Education Credits The Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a). Approved for 2 contact hours. By attending Grievances and Complaints: Ensuring Hospitals Compliance Webinar offered by Georgia Hospital Association, participants may earn up to 2 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit. If you need assistance with registration, please contact the education department at education@gha.org or 770-249-4529.
This session is complimentary for all GHA members.
The fee is $295 for non-members.
Speaker
Laura A. Dixon, BS, JD, RN, CPHRM
Course Curriculum
This program will cover the Centers for Medicare & Medicaid Services (CMS) requirements on grievance regulations. The CMS grievance requirements have been a frequent source of deficiency citations. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation (CoPs) manual. Although there is no similar section for Critical Access Hospitals (CAH), and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights to include any grievance or complaint.
The speaker will review a federal law that is enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. Hospitals must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law, including discrimination.
Continuing Education Credits
This webinar will also discuss the Joint Commission (TJC) standards on complaints and the DNV Healthcare standards on grievances, indicating that their standards cross walk to the CMS grievance interpretive guidelines. Hospital staff should be aware of and follow the hospital grievance and complaint policy, which should be approved by the board.Continuing Education Credits The Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a). Approved for 2 contact hours.
By attending Grievances and Complaints: Ensuring Hospitals Compliance Webinar offered by Georgia Hospital Association, participants may earn up to 2 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit.
If you need assistance with registration, please contact the education department at education@gha.org or 770-249-4529.