This session is complimentary for all GHA members. The fee is $295 for non-members. Speaker Name Laura A. Dixon, BS, JD, RN, CPHRMCourse CurriculumThis program will cover the Centers for Medicare & Medicaid Services (CMS) requirements on grievance regulations. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation (CoPs) manual. Although there is no similar section for Critical Access Hospitals (CAH), and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights to include any grievance or complaint. The speaker will review a federal law that is enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. Hospitals must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law, including discrimination. Staff should be aware of and follow the hospital grievance and complaint policy, which should be approved by the board. This program will also cover what is now required to be documented in the medical record.Continuing Education CreditsThe Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a). Approved for 2 contact hours. By attending Grievances and Complaints: Ensuring Compliance with the CMS and OCR Requirements Webinar offered by Georgia Hospital Association, participants may earn up to 2 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit. Visit the GHA Learning Academy for additional details and to register. If you need assistance with registration, please contact the education department at education@gha.org or 770-249-4529.
This session is complimentary for all GHA members. The fee is $295 for non-members.
Speaker Name
Laura A. Dixon, BS, JD, RN, CPHRM
Course Curriculum
This program will cover the Centers for Medicare & Medicaid Services (CMS) requirements on grievance regulations. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation (CoPs) manual. Although there is no similar section for Critical Access Hospitals (CAH), and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights to include any grievance or complaint. The speaker will review a federal law that is enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. Hospitals must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law, including discrimination. Staff should be aware of and follow the hospital grievance and complaint policy, which should be approved by the board. This program will also cover what is now required to be documented in the medical record.
Continuing Education Credits
The Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a). Approved for 2 contact hours.
By attending Grievances and Complaints: Ensuring Compliance with the CMS and OCR Requirements Webinar offered by Georgia Hospital Association, participants may earn up to 2 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit.
Visit the GHA Learning Academy for additional details and to register.
If you need assistance with registration, please contact the education department at education@gha.org or 770-249-4529.