Transforming Veteran Access to Care: An Overview of External Provider Scheduling (W6017)


Online Education   
Thursday, March 26, 2026 10:00 AM - 11:00 AM   iCalendar Eastern Standard Time

Speaker 

Richard Marble 
Solution Train Engineer
Office of Integrated Veteran Care
Veterans Health Administration

Course Curriculum

Join this informative session on External Provider Scheduling (EPS), a transformative, software-driven platform that directly connects Veterans Affairs Medical Centers (VAMCs) with community providers through real-time access to their scheduling systems.

During this webinar, participants will gain insight into how EPS enables VA schedulers to book appointments at the time of a veteran’s initial contact, incorporating the veteran’s preferences for appointment time, provider type, and geographic location. What once took an average of 28 days can now be completed in minutes, dramatically improving access to care and enhancing veteran satisfaction.

The session will also explore how EPS integrates authorization at the time of scheduling, ensuring community providers receive immediate confirmation of reimbursement. Additionally, attendees will learn how this EHR-agnostic platform seamlessly connects with more than 150 scheduling systems, reducing administrative burden and strengthening coordination between the VA and community partners.

 

Visit the GHA Learning Academy for additional details and to register.

If you need assistance with registration, please contact the education department at education@gha.org or 770-249-4529.

 

Online Education   

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